Privacy Policy

1. Scope

Ploterr ("Ploterr," "we," "our," or "us") provides software and related services for building design, planning, and coordination workflows. This Privacy Policy applies to information we collect through our website, product experiences, support interactions, and business communications.

By using Ploterr, you acknowledge that your information will be handled in accordance with this Privacy Policy and any additional terms or agreements that apply to your use of our services.

2. Information We Collect

Information you provide directly

• Name, work email address, phone number, company name, and job title.
• Information submitted through contact forms, demo requests, surveys, or support requests.
• Billing, contracting, and account administration details if you become a customer.
• Files, project information, prompts, notes, or other content you choose to upload or submit through Ploterr.

Information we collect automatically

• Device, browser, IP address, operating system, language, and approximate location data.
• Log data such as page visits, session activity, referral URLs, timestamps, and clickstream information.
• Diagnostic and performance information used to secure, maintain, and improve the service.

Information from third parties

• Scheduling, CRM, analytics, payment, or support providers that help us operate the business.
• Publicly available business information or referral details shared by partners or colleagues.

3. How We Use Information

We use personal information to operate, maintain, secure, and improve Ploterr. In practice, this means we may use information to:

• Provide access to the website, demos, products, support, and related business services.
• Respond to inquiries, schedule meetings, and communicate about accounts, updates, or requests.
• Analyze usage trends, measure performance, and improve product quality and reliability.
• Detect, investigate, and prevent fraud, abuse, security incidents, or violations of our terms.
• Comply with legal obligations and enforce contracts or other lawful business interests.

4. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, understand website usage, maintain security, and improve our services. Some cookies are necessary for site functionality, while others help us measure performance or support business operations.

For more detail about the categories of cookies we may use and the choices available to you, please review our Cookie Policy.

5. When We Share Information

We do not sell personal information for money. We may share information in the following situations:

• With service providers and contractors who help us host, analyze, secure, support, or operate Ploterr.
• With professional advisors such as auditors, insurers, or legal counsel when necessary.
• As part of a merger, financing, acquisition, reorganization, or sale of assets.
• When required by law, court order, regulation, or valid governmental request.
• To protect the rights, safety, property, or security of Ploterr, our users, or others.

6. Data Retention

We retain information for as long as reasonably necessary to provide the service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information, the sensitivity of the data, and whether there is an ongoing business or legal need to keep it.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is fully secure, so we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and using appropriate security controls within your organization.

8. International Data Transfers

Ploterr may process and store information in countries other than the country where you are located. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections or other lawful transfer mechanisms.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing activities. You may also have the right to withdraw consent where processing is based on consent.

You can exercise applicable rights or ask questions about your information by contacting us at hello@ploterr.com. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Ploterr is intended for business and professional use and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. When we do, we will revise the "Last updated" date above. Material changes may also be communicated through the website, product, or other appropriate channels.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Ploterr at hello@ploterr.com.